Shipping & Returns

Effective September 23, 2026

Where we ship

We currently ship to addresses within the United States, including APO/FPO/DPO addresses where our carriers allow. We don’t ship internationally yet.

Processing and delivery

Orders are packed and shipped from Ohio. Shipping options, costs and delivery estimates are shown at checkout before you pay. Once your order ships, you’ll get an email with tracking information.

Delivery estimates come from the carrier and aren’t guaranteed. Weather, holidays and carrier delays can occasionally slow things down.

Lost or stolen packages

If tracking shows your package as delivered and you can’t find it, check with neighbors and your local post office first, then email us at james@twohandtime.com. We’ll work with the carrier to sort it out.

Damaged or incorrect items

If something arrives damaged, defective or isn’t what you ordered, email james@twohandtime.com within 3 business days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund, including shipping, at no cost to you.

Returns

Changed your mind? You can return items within 30 days of delivery for a refund, as long as they are:

• Unused and in the same condition you received them
• In the original packaging, with all pieces included

For safety and hygiene reasons, we can’t accept returns of items that have been used or are missing pieces, except where the item was damaged or defective on arrival.

How to start a return

• Email james@twohandtime.com with your order number and the item(s) you’d like to return.
• We’ll reply with return instructions and the address to send it to.
• Pack the item securely. We recommend a trackable shipping method.

Unless the return is due to our error or a defect, return shipping costs are the customer’s responsibility, and original shipping charges are not refundable.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank or card issuer.

Exchanges

The quickest way to get something different is to return the original item and place a new order.

Questions

Email james@twohandtime.com or write to us at:

Two Hand Time LLC
PO Box 20
New Vienna, OH 45159